During the Pacific Islands Tax Administrators Association (PITAA) Annual Heads Meeting in August 2022 the need to exchange experiences with the administration of IT systems was identified. At the end of the workshop there was an agreement to establish an IT focused “sub-group” within PITAA, made up primarily of IT technologists. The expectation is that this PITAA sub-group will provide support to fellow tax administration information systems maintainers by sharing experiences, providing help with level 0 software issues and potentially to lever locally developed reports / solutions to assist other tax administrations. This will not replace the maintenance agreements with suppliers of your software, rather it will, hopefully, provide suggestions on how to proceed with technical issues that likely don’t require a service request to the supplier and to share good practices in keeping tax admin software operational.
Following from the undertaking of the 2022 Annual Heads meeting, PFTAC and PITAA have organized a virtual seminar which is scheduled for Thursday 6th April 2023.
A draft Terms of Reference (TOR) for this technical group has also been developed and you will find this appended below. Your assistance would be appreciated in reviewing this draft TOR for this sub-group and suggest enhancements or provide comments.
Who Should Attend?
This seminar is targeted at staff who are directly involved in the Tax Administration software IT operations i.e., people who work in IT or in the team that has responsibility in their administration for liaising with IT or IT service providers to resolve issues with the software or system.
For this initiative, we are requesting two technical contact points (a primary and a secondary one). We also request a management representative to attend the initial meeting. Ongoing communications with the technical group members would be copied to their tax administration management. An information note will also be sent to the participants along with a request for input on topics that they would like to see discussed within the group. Since this is a virtual seminar, you may also invite other relevant staff members to register.
Should you have any queries relating to this Seminar, please email Petero Maivucevuce at email@example.com.