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01 of 2020: Management of Taxpayer Services Regional Workshop
February 24 @ 9:00 am - February 27 @ 5:00 pm
A wide range of subjects directly related to Taxpayer Services good practice will be covered during the workshop. These includes:
• Framework for effective tax administration and the emerging importance of Taxpayer Services;
• Taxpayer Service delivery methods to facilitate taxpayer compliance;
• Presentation and discussion: Regional case study – new approach to delivering taxpayer services;
• Components of an effective taxpayer delivery model;
• Presentation and discussion: Regional case study Taxpayer Services Strategy, Structure and achievements;
• Managing and measuring the effectiveness of a taxpayer services strategy;
• TADAT POA 3 – Supporting Voluntary Compliance; and
• The increasing role of Social Media in the delivery of TPS.